Privacy Policy
Last updated: March 28, 2026 · Effective date: March 28, 2026
Your privacy matters to us. This policy explains how Replimik collects, uses, and protects your information when you use our Service.
✅
We offer a 14-day free trial — no credit card required. Try Replimik completely free before committing to a paid plan.
1. Information We Collect
We collect the following types of information:
Account Information:
- Business name and email address
- Password (stored in encrypted form)
- WhatsApp business number
- Business logo and settings
Customer Data (collected on your behalf):
- Customer names and phone numbers
- Appointment and booking details
- WhatsApp conversation messages
Payment Information:
- Subscription plan and status
- Payment is processed by Razorpay — we do not store card details
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the Replimik Service
- Process bookings and send notifications on your behalf
- Manage your subscription and billing
- Send service-related emails and updates
- Improve and develop new features
- Respond to support requests
- Comply with legal obligations
3. Data Storage and Security
Your data is stored securely on our servers hosted on Railway. We implement appropriate technical and organizational measures to protect your data including:
- Encrypted password storage using SHA-256 hashing
- HTTPS encryption for all data transmission
- JWT-based authentication for secure access
- Regular security monitoring and updates
4. Third-Party Services
Replimik uses the following third-party services that may process your data:
- Twilio — WhatsApp messaging delivery
- Anthropic (Claude AI) — AI-powered conversation processing
- Razorpay — Payment processing
- Railway — Cloud hosting and infrastructure
- Cloudflare — DNS and security
Each of these services has their own privacy policies governing their use of data.
5. Your Customers' Data
As a Replimik user, you are the data controller for your customers' data. You are responsible for:
- Obtaining appropriate consent from your customers
- Informing your customers about how their data is used
- Complying with applicable data protection laws
We process your customers' data only as instructed by you through the Service.
6. Data Retention
We retain your data for as long as your account is active. If you cancel your account:
- Your data is retained for 30 days after cancellation
- After 30 days, all your data is permanently deleted
- You may request immediate deletion by contacting us
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
8. Cookies
Replimik uses minimal cookies for authentication (JWT tokens stored in localStorage). We do not use tracking cookies or advertising cookies. We do not use Google Analytics or similar tracking services.
9. Children's Privacy
Replimik is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: